The primary purpose of this position is to be responsible for all aspects of support for CIS Secure Suite products. This includes customer facing as well as internally facing responsibilities.
Responsible for handling all first and second line support issues for CIS Secure Suite Member products
Troubleshoot hardware, software and technology issues
Responsible for installing and configuring test systems to replicate customer issues
Work with engineering teams to replicate issues and test bug fixes and workarounds
Accurate entry and updating of issues into Service Desk / Jira with timely and professional response to customers
Responsible for growing and strengthening the relationship between CIS and members
Process CIS vendor certification requests
Assist with testing and QA of newly developed and enhanced products.
Develop and document FAQ and technical guides for CIS products
Other tasks and responsibilities as assigned
Associates degree in information technology, information security, cybersecurity or related field*
Minimum of 2+ years of related work experience as described in the duties above
Experience with installing and configuring UNIX and Windows OS in VMWare and Cloud platforms
Experienced with UNIX and Windows command line
Strong attention to detail
Excellent interpersonal skills and professional demeanor
Excellent verbal and written communication skills
Excellent customer service skills
Must be authorized to work in the United States
*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.
It's a Plus if You Have: