Center for Internet Security, Inc.

  • Sales Operations Specialist

    Job Locations US-NY-Albany
    ID
    2020-1156
    Category
    Sales and Business Development
    Type
    Regular Full-Time
  • Overview

    The primary purpose of this position is to engage with companies regarding Membership Agreements and payment processing for both new and renewing CIS SecureSuite Members. The ideal candidate will maintain a positive working relationship via email and phone with contacts across the globe.

    What You'll Do

    • Ensure accurate and timely transaction processing
    • Collaborate cross functionally with other divisions such as Finance, Legal, Purchasing, and Risk Management
    • Serve as liaison between members and other divisions such as Finance, Legal, Purchasing, Risk Management and CIS Legal Counsel for Membership Agreements, Purchase Orders, Vendor Forms and open Accounts Receivable
    • Work with Finance to ensure all invoices are paid on time
    • Maintain accurate records in the Customer Relations Management (CRM) System
    • Collaborate with fellow team members when necessary for payment collection
    • Assist with revenue tracking and ad hoc reporting
    • Other tasks and responsibilities as assigned

    What You'll Need

    • Bachelor’s degree in a related field
    • 3+ years’ of demonstrated customer service experience
    • Demonstrated knowledge of billing and contract procedures
    • Demonstrated experience using a CRM system (Salesforce preferred)
    • Strong attention to detail, goal oriented
    • Commitment to excellent customer service
    • Ability to prioritize and manage multiple responsibilities
    • Proven ability to problem-solve to overcome obstacles and achieve results
    • Excellent interpersonal skills and professional demeanor
    • Excellent verbal and written communication skills
    • Proficient in Microsoft Office Applications
    • Must be authorized to work in the United States

    *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

     

    It's a Plus if You Have:

    • Experience using and administering DocuSign

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