Center for Internet Security, Inc.

  • Associate Network Support Specialist

    Job Locations US-NY-Albany
    ID
    2020-1159
    Category
    Software Development, Tools and Information Technology
    Type
    Regular Full-Time
  • Overview

    As part of the Security Operations Team at CIS, the Associate Network Support Specialist (internal title Assocaite Device Support Specialist)will work with members to support and troubleshoot issues on the infrastructure used to monitor State, Local, Tribal and Territorial (SLTT) government networks.

    What You'll Do

    • Timely response and handling of support issues through resolution
    • Troubleshoot and replicate customer issues with the CIS network monitoring services
    • Act as a facilitator between a third-party vendor and the customer in order to troubleshoot technical problems, coordinate device maintenance and outages, as well as perform general device support activities
    • Configuration, inventory tracking, and shipping of Albert hardware sensors
    • Effectively transition action items to SOC Analysts and other teams in order to support off-hours, device related work
    • On-Call availability to respond to critical support incidents
    • Responsible for growing and strengthening the relationship between CIS and members
    • Work with Device Engineering team to replicate issues, test fixes and workarounds, and assist with QA of newly developed and enhanced products
    • Other tasks and responsibilities as assigned

    What You'll Need

    • Bachelor’s Degree in Computer Science or related field*
    • Knowledge of TCP/IP protocols, network analysis and network/security applications
    • Experience with Unix and Windows command line
    • Strong attention to detail
    • 1+ years’ experience in a customer facing or customer support role
    • The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions
    • Must be authorized to work in the United States

    *Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

     

    It's a Plus if You Have:

    • Knowledge of common support ticketing platforms and methods
    • Knowledge of basic scripting languages and IDS technologies (i.e. Suricata)
    • Knowledge of Agile methodologies

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