Center for Internet Security, Inc.

Product Technical Support Intern

Job Locations US
ID
2021-1425
Category
Internships
Type
Intern
Remote?
Yes

Overview

The primary purpose of this position is to gain experience while providing support to essential Product Technical Support team functions.

What You'll Do

  • Become familiar with the following software applications which are core tools for the support team; Atlassian Service Desk, Jira and Confluence
  • Responsible for the accurate and timely processing of CIS Vendor Certification applications
  • Standardization of current documentation for the CSAT (Controls Self-Assessment Tool) with the goal of making it available for customers
  • Develop knowledge in one or more Cloud Platform Services; AWS, Microsoft Azure, Google Cloud Platform or Oracle Cloud
  • Shadow Product Support Specialists and Manager to develop knowledge of technical support processes
  • Other tasks and responsibilities as assigned

What You'll Need

  • 2 years of study in Information Technology or related field
  • Excellent interpersonal skills and professional demeanor
  • Must be authorized to work in the United States

It's a Plus if You Have:

  • Familiarity with MS Excel
  • Competent with Windows and UNIX command line

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