Center for Internet Security, Inc.

Sales Operations Specialist - Billing/Invoicing

Job Locations US
Sales and Business Development
Regular Full-Time


CIS (Center for Internet Security) is the trusted guide to confidence in the connected world. CIS collaborates with the global security community to lead both government and private-sector entities to security solutions and resources. CIS is an independent, not-for-profit organization.


The primary purpose of this position is to support the sales organization in all stages of the sales cycle ensuring the integrity and accuracy of our sales orders, payments and fulfillments. The ideal candidate must be able to reinforce sales processes diplomatically, but also be able to provide recommendations for improvements and be adaptable when change is needed.

What You'll Do

  • Ensure accurate and timely transaction processing
  • Collaborate cross functionally with other divisions such as Finance, Legal, Purchasing, and Risk Management
  • Serve as liaison between members and other divisions such as Finance, Legal, Purchasing, Risk Management and CIS Legal Counsel for Membership Agreements, Purchase Orders, Vendor Forms and open Accounts Receivable
  • Work with Finance to ensure all invoices are paid on time
  • Maintain accurate records in the Customer Relations Management (CRM) System
  • Collaborate with fellow team members when necessary for payment collection
  • Assist with revenue tracking and ad hoc reporting
  • Other tasks and responsibilities as assigned

What You'll Need

  • Bachelor’s degree in a related field
  • 3+ years’ of demonstrated customer service experience
  • Demonstrated knowledge of billing and contract procedures
  • Demonstrated experience using a CRM system (Salesforce preferred)
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Ability to prioritize and manage multiple responsibilities
  • Proven ability to problem-solve to overcome obstacles and achieve results
  • Excellent interpersonal skills and professional demeanor
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Applications
  • Must be authorized to work in the United States

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.


It's a Plus if You Have:

  • Experience using and administering DocuSign

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.


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