Center for Internet Security, Inc.

VP of Services and Customer Programs - Cybersecurity - Remote

Job Locations US
Sales and Business Development
Regular Full-Time


The VP of the Cybersecurity Services Program Office has a key leadership role on the Sales and Business Services team at the Center for Internet Security. This position will work cross functionally with multiple CIS teams to develop, implement, and manage security products and services offered to State, Local, Tribal and Territorial (SLTT) organizations. The VP of the Cybersecurity Services Program Office will be responsible for overall program/project management for these products and services including the following: product conceptualization; customer and vendor contract management; budgeting, pricing, and expense tracking; and customer satisfaction. This position will be a key agent for driving the maturity of Cybersecurity Services offered to the State, Local, Tribal and Territorial (SLTT) community.


The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

What You'll Do

  • Develop and lead the implementation of the strategic direction of the Cybersecurity Services Program, encompassing existing and planned services and programs, working closely with SLTT organizations and the Executive Committees of the Multi-State and Elections Infrastructure Information Sharing and Analysis (ISAC) organizations
  • Oversee projects being executed by the Cybersecurity Services Program to ensure that they are following best practices and that the projects are on track to deliver the expected results to SLTT organizations
  • Lead engagement efforts with third party security product and service vendors working closely with internal and external stakeholders
  • Manage the Cybersecurity Services P&L including developing budgets, establishing pricing, and tracking revenue and expenses
  • Continuously evaluate market conditions to adjust products and services as well as pricing models
  • Coordinate with CIS Engineering, the ISAC Security Operations Center (SOC), and other CIS organizations as appropriate to ensure coordination, process definition, and effective and timely support for the products and services managed by the Cybersecurity Services Program
  • Develop and gain agreement on project and program objectives, involving all relevant stakeholders and ensuring feasibility, effectiveness, and affordability
  • Track and report on program performance to internal and external stakeholders, including ISAC Executive Committees, CIS senior management, and the CIS Board of Directors, identifying and ensuring timely action on program issues
  • Identify and manage program risks and ensure that risk mitigation steps are taken in a timely manner
  • Manage relationships among all stakeholders, including internal and external customers as well as contractors and vendors
  • Other tasks and responsibilities as assigned

What You'll Need

  • Bachelor’s degree in information technology, business or a related field*
  • 10+ years’ experience in business, technical and/or program management
  • 5+ years’ senior leadership experience in management function spanning multiple company-wide technology programs and including P&L responsibility
  • Experience in vendor/contractor negotiations and management of multiple concurrent contracts
  • Experience in strategic planning, risk management and/or change management
  • Experience developing processes and procedures to drive project/program management maturity
  • Experience developing and managing departmental budgets and product pricing as well as demonstrated strong financial acumen
  • Significant client-facing experience and excellent communication skills
  • Solid organizational skills including attention to detail and ability to multi-task
  • The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions**
  • Must be authorized to work in the United States

It's a Plus if You Have:

  • Advanced degree in Business, Computer Science, or related field
  • Strong presentation capabilities
  • Strong working knowledge of data analysis and performance metrics using business management software (e.g. CRM)

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.


**Factors that may cause a negative Fitness Review decision include:

  • Criminal Conduct
  • Dishonest Conduct
  • Employment Misconduct
  • Alcohol Abuse
  • Drug Use (illegal drug use or use of a legal drug in a manner that deviates from approved medical direction) Additionally, illegal drug use includes the use of drugs that are illegal for federal purposes despite being legal in select states and countries, such as marijuana.
  • False Statements
  • Financial Issues
  • Have not resided in the US for three (3) of the past five (5) years

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.


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