Center for Internet Security, Inc.

Product Technical Support Intern - Remote

Job Locations US


The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.


The primary purpose of this position is to gain experience while providing support to essential Product Technical Support team functions.

What You'll Do

  • Become familiar with the following software applications which are core tools for the support team; Atlassian Service Desk, Jira and Confluence
  • Responsible for the accurate and timely processing of CIS Vendor Certification applications
  • Standardization of current documentation for the CSAT (Controls Self-Assessment Tool) with the goal of making it available for customers
  • Develop knowledge in one or more Cloud Platform Services; AWS, Microsoft Azure, Google Cloud Platform or Oracle Cloud
  • Shadow Product Support Specialists and Manager to develop knowledge of technical support processes
  • Other tasks and responsibilities as assigned

What You'll Need

  • 2 years of study in Information Technology or related field
  • Excellent interpersonal skills and professional demeanor
  • Must be authorized to work in the United States

It's a Plus if You Have:

  • Familiarity with MS Excel
  • Competent with Windows and UNIX command line

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.


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