Center for Internet Security, Inc.

IT Support Intern

Job Locations US-NY-Albany


CIS (Center for Internet Security) is the trusted guide to confidence in the connected world. CIS collaborates with the global security community to lead both government and private-sector entities to security solutions and resources. CIS is an independent, not-for-profit organization.


The IT Support Intern’s role is focused on helping end users be successful, secure, and productive using the technology assets provided to them by CIS.  The IT Support Intern will work under the direction of the IT Support Manager.

What You'll Do

  • Provide outstanding customer service to all end users
  • Ensure security best practices are central to decision making
  • Troubleshoot hardware, software, and technology issues
  • Maintain log and/or list of required repairs and maintenance
  • Categorize and track IT inventory stock
  • Load and configure all required software including office applications, E-mail, Anti-Virus, and internet programs.
  • Perform other duties as required including lifting of objects of up to 50 lb.

What You'll Need

  • Be familiar with common PC and Mac hardware and software packages
  • Consistently demonstrate a positive outlook
  • Solid customer service skills
  • Possesses effective written and verbal communications skills
  • Good stress management and time management skills, and is able to maintain multiple priorities
  • Good organizational, analytical and problem solving skills, and is able to work independently
  • Possess cultural awareness and sensitivity
  • Flexibility
  • Demonstrates sound work ethics
  • Respects confidentiality of information

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.


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