Center for Internet Security, Inc.

Account Management Specialist, EI-ISAC - Remote

Job Locations US
ID
2022-1683
Category
Cybersecurity Operations
Type
Regular Full-Time
Remote?
Yes

Overview

The Elections Infrastructure Information Sharing and Analysis Center (EI-ISAC) provides resources to support the cybersecurity needs of state, local, tribal and territorial (SLTT) election communities. Through the EI-ISAC, election offices have access to sector-specific threat intelligence, incident response and remediation, threat and vulnerability monitoring, cybersecurity awareness and training. Also, we provide procedures and guidance for implementing security best practices.

 

The EI-ISAC is looking for an ambitious teammate who is passionate about making a difference in the realm of cybersecurity for (SLTT) election offices. The ideal candidate will be comfortable building relationships with the election community to support and advance the mission of “confidence in a connected world.”

 

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

What You'll Do

  • Support the development and execution of the EI-ISAC strategy and mission.
  • Assist election officials to determine security needs and how they integrate with election technology.
  • Facilitate communications between election officials and IT professionals.
  • Provide exceptional service to all members and be able to explain the concepts and services that can protect their technology via email, phone calls, and WebEx meetings/conferences.
  • Ensure ongoing customer satisfaction and retention.
  • Assist with the scheduling and running of member meetings and webinars.
  • Responsible for the onboarding process of new members.
  • Research, record, track, and report on member prospects and qualified leads to the team and management.
  • Responsible for updating and escalating customer support tickets through Jira, CRM and other platforms.
  • Triage, process and escalate election misinformation reported by members.
  • Assist with data cleanup, reporting, and any ongoing projects.
  • Update metrics for EI-ISAC reports and presentations.
  • Represent the EI-ISAC in a professional and courteous manner.
  • Other tasks and responsibilities as assigned

What You'll Need

  • Bachelor’s degree in Government/Political Science, Public Administration, Business Administration, Information Sciences, or a related field*
  • Minimum of 3 years of work experience in a customer service role.
  • Strong communication skills, including the ability to explain complex issues effectively and concisely.
  • Ability to establish and maintain effective working relationships with election offices, election officials (both elected and appointed), and technical staff.
  • Proficiency of state and local election functions.
  • Strong interpersonal skills, professional demeanor, and the ambition to learn and share ideas openly.
  • Strong research, problem solving, collaboration, and analytical skills.
  • Self-motivated with the ability to work effectively within an evolving environment.
  • Ability to accommodate mission-based overnight travel as necessary.
  • The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions**
  • Full COVID-19 vaccination may be required.
  • Must be authorized to work in the United States.

It's a Plus if You Have:

  • Advanced degree in Government/Political Science, Public Administration, Business Administration, Information Sciences, or a pertinent field.
  • Prior experience working in elections administration and/or public-sector environment.
  • Prior experience forming relationships and/or working with election officials and the public.
  • Knowledge of technology associated with the elections/voting process.
  • Proficiency in Microsoft Office applications.
  • Salesforce CRM software experience.
  • Industry recognized certifications (ex. CERA, SANS/GIAC).

 

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

 

**Factors that may cause a negative Fitness Review decision include:

  • Criminal Conduct
  • Dishonest Conduct
  • Employment Misconduct
  • Alcohol Abuse
  • Drug Use (illegal drug use or use of a legal drug in a manner that deviates from approved medical direction) Additionally, illegal drug use includes the use of drugs that are illegal for federal purposes despite being legal in select states and countries, such as marijuana.
  • False Statements
  • Financial Issues
  • Have not resided in the US for three (3) of the past five (5) years

 

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.

 

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