Center for Internet Security, Inc.

CIS Services Renewal Specialist - Remote

Job Locations US
Sales and Business Development
Regular Full-Time


This position is responsible for effectively managing the retention process for existing customers. This position will provide exceptional service to existing customers; ensuring ongoing satisfaction and retention and representing CIS in a professional and courteous manner.


The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

What You'll Do

  • Educate State, Local, Tribal and Territorial (SLTT) entities on the value proposition of CIS Services’ defense in depth approach to cybersecurity. 
  • Identify and anticipate upcoming customer renewal/up-sell opportunities; coordinate and execute through to completion
  • Ensure the retention of assigned accounts through regular communication
  • Work with Distributors and Resellers on renewals
  • Participate on service inquiry calls and guide our customers through the quoting and contracting process
  • Assist with connecting customers to appropriate technical support teams as needed
  • Manage all activities through Salesforce
  • Other tasks and responsibilities as assigned

What You'll Need

  • Bachelor's degree in a technical or business discipline*
  • 1+ years’ of customer success experience
  • Proven ability to meet and exceed customer success and retention goals
  • Ability to resolve client concerns and issues, and communicate advanced concepts
  • Proven success in building and maintaining successful relationships with existing customers and channel partners
  • Familiar with and fluent using Microsoft Office and CRM
  • Excellent interpersonal and communication skills
  • Problem solving, time management and decision-making skills
  • Must be authorized to work in the United States

It's a Plus if You Have:

  • Technical selling experience for IT software or hardware
  • Experience in State and Local Government procurement and contract management
  • Salesforce experience
  • Experience working in an agile business environment

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.


At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.


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