Center for Internet Security, Inc.

Operations Analyst- Remote

ID
2023-1746
Category
Sales and Business Development
Type
Regular Full-Time
Remote?
Yes

Overview

CIS (Center for Internet Security) is the trusted guide to confidence in the connected world. CIS

collaborates with the global security community to lead both government and private-sector
entities to security solutions and resources. CIS is an independent, not-for-profit organization.
 
The Operations Analyst will support the reporting/dashboards needs and the data integrity
components of Salesforce/Pardot/Business Intelligence tooling for the Sales & Business
Services (SBS) team. The Operations Analyst manages reporting and analysis of all aspects of
the Sales and Business Services (SBS) operations including pipeline, performance metrics,
trends, and opportunities amongst various sales teams. The Operations Analyst will take lead
on helping ensure Salesforce has clean and accurate data.

What You'll Do

  • Create and maintain reports/dashboards on all SBS metrics, including time to close, customer retention and renewals, and other KPIs.
  • Scope, design and develop executive level reports and key supporting artifacts (presentations,data analysis, process mapping, etc.)
  • Serve as a resource for other CIS Business Units when Sales data is requested for continuity
  • Work cross-functionally to help teams draw conclusions and improvements from the data
  • Lead on enhanced Data Integrity in Salesforce to include standardization, deduplication, verification, monitoring and education.
  • Define Data Quality dashboards and drill through reports
  • Perform data clean-up operations to promote reporting accuracy
  • Ensure data integrity practices and procedures are implemented and adhered to, and identify training opportunities.
  • Participate in strategy discussions to help leadership identify areas of opportunity
  • Foster collaborative partnerships across business units
  • Other tasks and responsibilities as assigned
 
 

What You'll Need

  • Bachelor's Degree in Business, Finance or related field*
  • Excellent analytical and problem-solving skills
  • 3+ year experience with Salesforce reporting and/or data governance
  • Excellent communication and reporting skills
  • Demonstrated understanding of business practices and fundamental understanding of project
  • management methodology.
  • Demonstrated experience collaborating with and/or training other colleagues.
  • Must be authorized to work in the United States

It's a Plus if you have:

  • Pardot experience
  • Business Intelligence (BI) tool experience
  • Experience with “Configure, Price Quote” software
*Additional years of relevant experience or a combination of an Associate’s degree or equivalent
and relevant experience may be substituted for the Bachelor’s degree.
 
At CIS, we are committed to providing an inclusive environment in which the diverse
backgrounds, experiences, and views of our employees, members, and customers are
valued and respected. It is through this commitment that we are able to work together
towards our common mission: to make the connected world a safer place.

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