Operations Analyst- Remote

Overview

CIS (Center for Internet Security) is the trusted guide to confidence in the connected world. CIS

collaborates with the global security community to lead both government and private-sector

entities to security solutions and resources. CIS is an independent, not-for-profit organization.

The Operations Analyst will support the reporting/dashboards needs and the data integrity

components of Salesforce/Pardot/Business Intelligence tooling for the Sales & Business

Services (SBS) team. The Operations Analyst manages reporting and analysis of all aspects of

the Sales and Business Services (SBS) operations including pipeline, performance metrics,

trends, and opportunities amongst various sales teams. The Operations Analyst will take lead

on helping ensure Salesforce has clean and accurate data.

Create and maintain reports/dashboards on all SBS metrics, including time to close, customer retention and renewals, and other KPIs.
Scope, design and develop executive level reports and key supporting artifacts (presentations,data analysis, process mapping, etc.)
Serve as a resource for other CIS Business Units when Sales data is requested for continuity
Work cross-functionally to help teams draw conclusions and improvements from the data
Lead on enhanced Data Integrity in Salesforce to include standardization, deduplication, verification, monitoring and education.
Define Data Quality dashboards and drill through reports
Perform data clean-up operations to promote reporting accuracy
Ensure data integrity practices and procedures are implemented and adhered to, and identify training opportunities.
Participate in strategy discussions to help leadership identify areas of opportunity
Foster collaborative partnerships across business units
Other tasks and responsibilities as assigned

Bachelor's Degree in Business, Finance or related field*
Excellent analytical and problem-solving skills
3+ year experience with Salesforce reporting and/or data governance
Excellent communication and reporting skills
Demonstrated understanding of business practices and fundamental understanding of project
management methodology.
Demonstrated experience collaborating with and/or training other colleagues.
Must be authorized to work in the United States

It's a Plus if you have:

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent

and relevant experience may be substituted for the Bachelor’s degree.

At CIS, we are committed to providing an inclusive environment in which the diverse

backgrounds, experiences, and views of our employees, members, and customers are

valued and respected. It is through this commitment that we are able to work together

towards our common mission: to make the connected world a safer place.

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