We are in search of a dynamic self-starter who is passionate about making a difference in the realm of Cyber Security for State, Local, Tribal and Territorial governments (SLTT). As a member of our team, the Central Support Specialist is comfortable in a customer service role, engaging with multiple levels of a given organization. The ability to learn complex concepts and explain them to our customers in relation to their needs and requests is desired. This position includes, but not limited to, providing customer service to members, working with other departments to solve member’s issues, informing about services upon request, and modifying levels of access and supporting relationships with the membership. It is key in the effort to prioritize customer service and account maintenance for our members, that can enhance SLTT cyber maturity)
CIS (Center for Internet Security) is the trusted guide to confidence in the connected world. CIS collaborates with the global security community to lead both government and private-sector entities to security solutions and resources. CIS is an independent, not-for-profit organization. This position is supporting both the Center for Internet Security and the Multi State - Information Sharing and Analysis Center (MS-ISAC). The MS-ISAC is the Department of Homeland Security (DHS) designated focal point for protection, prevention, response and recovery for the SLTT community.
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At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.
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