CIS (Center for Internet Security) is the trusted guide to confidence in the connected world. CIS collaborates with the global security community to lead both government and private-sector entities to security solutions and resources. CIS is an independent, not-for-profit organization.

The IT Support Intern’s role is focused on helping end users be successful, secure, and productive using the technology assets provided to them by CIS. The IT Support Intern will work under the direction of the IT Support Manager. This role will require 20-30 hrs per week.

• Provide outstanding customer service to all end users
• Ensure security best practices are central to decision making
• Troubleshoot hardware, software, and technology issues
• Maintain log and/or list of required repairs and maintenance
• Categorize and track IT inventory stock
• Load and configure all required software including office applications, E-mail, Anti-Virus, and internet programs.
• Perform other duties as required including lifting of objects of up to 50 lb
• Other tasks and responsibilities as assigned.

• Enrollment or study in Information Technology, or past experience support IT teams.
• Be familiar with common PC and Mac hardware and software packages.
• Excellent interpersonal skills and professional demeanor.
• Must be authorized to work in the United States.

CORE COMPETENCIES:

• Drive innovation by seeking out ways to enhance or improve process or system; brings forward suggestions.

• Contribute to individual projects as directed; manages multiple tasks & competing priorities
  within timelines.
• Support effective communication by assisting in preparation of written documents & visual
  presentations; effectively conveys information.
• Adapt to changing organization needs, conditions & work responsibilities.
• Accepts responsibility for own actions.

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.