CIS (Center for Internet Security) is the trusted guide to confidence in the connected world. CIS collaborates with the global security community to lead both government and private-sector entities to security solutions and resources. CIS is an independent, not-for-profit organization.

The CIS Salesforce Product Manager is responsible for overseeing the entire product lifecycle for Salesforce.  With a customer-first perspective, they will develop product strategies and the associated roadmaps to achieve business objectives. You will perform discovery work and collaborate with stakeholders, administrators and users to shape the product and deliver valuable solutions.  This role requires close coordination across the CIS organization with, business stakeholders, contractors and leadership in order to help set priorities, oversee new product development, and support. The Product Manager will be responsible for Salesforce, Pardot, other CRM related applications as well as DocuSign. 

• Develop strong relationships and act as the voice of the end user to build out use cases, understand requirements and prioritize business needs.
• Develop a deep understanding of stakeholder needs, business goals and processes to inform product priorities and improvement recommendations.
• Regularly communicate with product stakeholders to shape the product strategy and surface critical needs by leading strategic portfolio planning and product lifecycle management efforts.
• Lead product strategy, planning, and life cycle management efforts and continuously monitor and evaluate product performance and proactively champion product improvements.
• Define, track, and communicate relevant KPIs for the product to measure performance and contribution to business goals and strategy.
• Participate in vendor product assessments for new applications/API’s and technical interchange discussions as needed in support of corporate goals and objectives. 
• Establish a working knowledge of data architecture to support data integrity efforts and future API’s.
• Represent Salesforce enhancements to the Change Control Board.
• Conduct bi-annual 360-degree reviews to proactively monitor product trends to inform product strategy and proactively propose new solutions.
• Contribute to translating business needs into actionable product and technical use cases to drive product roadmaps and release plans that satisfy customer needs and achieve positive business outcomes.
• Work with cross-functional stakeholders to determine internal and contract/external resources and skills required for the product team to deliver on the product roadmap.
• Guide the IT Salesforce team to scope, plan and deliver work, applying established delivery methodologies (e.g., agile methods) and best practices (e.g., reusability).
• Work with stakeholders and product team members to proactively identify and resolve blockers to achieve business objectives for the product, including technical, scope and resourcing challenges.
• Ensure alignment and adherence to corporate, financial and IT standards (e.g., architecture, compliance, security).
• Other tasks and responsibilities as assigned

• Bachelor’s degree* (or equivalent years of experience).
• 5-8 years of product management or related experience.
• 3+ years experience with Salesforce or application development
• Relationship building and collaboration skills across diverse and matrixed stakeholders and customers.
• Ability to surface, prioritize, and balance multiple stakeholder priorities.
• Strong project management skills to manage multiple projects and deadlines simultaneously.
• Experience determining and overseeing software development initiatives and estimating resource requirements.
• Excellent problem solving and analytical skills, including experience leveraging data to inform decision making and independently solving software engineering problems.
• Expertise in strategic thinking and strong business acumen.
• Strong experience in understanding business partner and client needs.
• Demonstrated success in defining and building products.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.

 It's a Plus if you have:

• Background in cybersecurity.
• Salesforce certifications

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.