The Program Manager of CyberMarket (CM), will manage the program development and operation of the CyberMarket program and assist the Senior Director in planning and executing the overall CyberMarket strategy achieving operational excellence. The Program Manager, CM will manage all aspects of the CyberMarket Program including vetting new solutions and services, vendor member benefits execution, streamlining supporting operations, developing campaigns and work with a diverse group of stakeholders to identify needs and gaps within CyberMarket.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

• Understand all CyberMarket vendors and the solutions being offered
• Accountable to understand and improve operations and support issues for CIS CyberMarket program for both SLTT Members and CyberMarket Vendors
• Responsible for the overall portfolio of vendors and management of CyberMarket operations from vetting, onboarding and ongoing management
• Provide updates on the overall program operations, make recommendations and execute improvements
• Responsible for growing and strengthening the relationship between CIS and CyberMarket vendors
• Gather and analyze the internal and external stakeholders’ feedback to provide insights, identify gaps, make recommendations for improvements and provide consistent readouts on CyberMarket performance
• Address and resolve any escalated actions and support issues as needed
• Conduct research and analysis to support converting a business strategy or goal into a service strategy
• Present timely, accurate, and transparent progress reports as well as identify problems and solutions to stakeholders and management.
• Provide inclusive leadership including recruitment, development, coaching and mentoring of team members.
• Other tasks and responsibilities as required

• Bachelor’s degree in business or a related field* (or equivalent additional experience/education) such as PMI-PMP, PMI-PgMP, PMI-PfMP, ITIL, PMI-SP, PSM-1, Lean Six Sigma Certification (green or above), or PSM-1
• 5+ years’ experience in facilitation, product and/or program/project management
• Experience leading, coaching and mentoring teams
• Experienced in planning, risk management and/or change management
• Excellent client-facing and internal communication skills at all levels of organizations
• Communicate with internal and external stakeholders, and every team member
• Strong presentation capabilities
• Solid organizational skills including attention to detail, ability to prioritize and multi-tasking skills
• Must be authorized to work in the United States

It's a Plus if You Have:

• Atlassian Jira expertise
• Atlassian Confluence expertise
• Microsoft Project expertise
• Microsoft Suite expertise
• Product or Project Management experience (in Cybersecurity field a plus, but not mandatory)

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.