Center for Internet Security, Inc.

CIS Services Cybersecurity Solutions Engineer - Remote

Job Locations US
ID
2024-1956
Category
Sales and Business Services
Type
Regular Full-Time
Remote?
Yes

Overview

CIS is seeking a highly driven, process/detail-oriented, and collaborative Cybersecurity Solutions Engineer. The primary purpose of this position is to support our US State, Local, Tribal and Territorial (SLTT) customers. This role will provide technical expertise to enhance the protection of our customers and continually ensure the value of the service is recognized and utilized to maintain our exceptionally high retention rate.

 

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

 

Salary Range: $110,500 - $167,300
 
We offer a competitive total rewards package at the Center for Internet Security:
  • Base salary is determined on a number of factors including, but not limited to, education, experience and skills.
  • Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
  • $500 wellness card for Health Coverage Participants
  • 401(k) with 4% Company Match, vested from the first day of hire
  • Flexible Spending Account (FSA) & Dependent Care Account (DCA)
  • Life Insurance
  • Bonding Leave
  • Paid Volunteering Program
  • Bonus eligibility
  • Paid Time Off (PTO) inclusive of vacation, personal and sick time
  • Paid Holidays
  • Wellness Program
  • Employee Engagement Activities
  • Professional Development Opportunities
  • Tuition Reimbursement
  • Student Loan PayDown Program
  • Employee Referral program
  • Employee Assistance Program

What You'll Do

  • Provide pre- and post-sales engineering support and understand customer requirements to demonstrate value proposition of the CIS cybersecurity services to membership and articulate the importance of foundational cybersecurity as the core of all corporate initiatives
  • Deliver professional presentations to members via phone and web technologies
  • Communicate the value proposition of CIS cybersecurity services with customers

  • Serve as the voice of the customer and collect feedback to drive continuous improvement across our cybersecurity products and services, including coaching internal teams on value propositions
  • Build use case recommendations, case studies, white papers, and testimonials to educate prospects on relevant new features
  • Collaborate regularly with Product Owners, Engineering, Operations, and other technical teams
  • Track contact with all accounts and related support tickets through Salesforce and other internal systems
  • Assist with sales through closure of deals by connecting with new prospects, and contributing to adoption and engagement for new customers
  • Identify opportunities to cross-sell/upgrade services
  • Represent CIS in a general capacity and present at conferences or product meetings as necessary
  • Ensure reporting and communication is frequent and bi-directional
  • Other tasks and responsibilities as assigned

What You'll Need

  • Bachelor's Degree in Business or a related field*
  • 3+ years of sales engineering, information technology, or cybersecurity experience
  • 3+ years of customer service/support experience
  • Ability to work independently and with the team collaboratively in a fast-paced environment
  • Familiar with and fluent using a Customer Relationship Management system (CRM), preferably Salesforce
  • Experience in conducting technical remote demonstrations to potential customers via WebEx or like applications
  • Must be authorized to work in the United States
  • Limited travel required

It's a Plus if you have:

  • Non-profit or work with SLTT agencies is a plus
  • Related security and technical certifications

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree. 

 

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.

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