Center for Internet Security, Inc.

Senior Renewal Specialist - Remote

Job Locations US
ID
2024-1959
Category
Sales and Business Services
Type
Regular Full-Time
Remote?
Yes

Overview

The Senior CIS Services Renewal Specialist is responsible for effectively managing the sales process for existing customers. This position will refine renewals processes and provide exceptional service to existing customers, ensuring ongoing satisfaction and retention, and representing CIS in a professional and courteous manner.

 

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

 

Salary Range: $69,100 - $104,600
 
We offer a competitive total rewards package at the Center for Internet Security:
  • Base salary is determined on a number of factors including, but not limited to, education, experience and skills.
  • Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
  • $500 wellness card for Health Coverage Participants
  • 401(k) with 4% Company Match, vested from the first day of hire
  • Flexible Spending Account (FSA) & Dependent Care Account (DCA)
  • Life Insurance
  • Bonding Leave
  • Paid Volunteering Program
  • Bonus eligibility
  • Paid Time Off (PTO) inclusive of vacation, personal and sick time
  • Paid Holidays
  • Wellness Program
  • Employee Engagement Activities
  • Professional Development Opportunities
  • Tuition Reimbursement
  • Student Loan PayDown Program
  • Employee Referral program
  • Employee Assistance Program

What You'll Do

  • Educate State, Local, Tribal and Territorial (SLTT) entities on the value proposition of CIS Services’ defense in depth approach to cybersecurity
  • Identify and anticipate upcoming customer renewal/up sell opportunities; coordinate and execute these opportunities through to completion by performing initial and follow-up outreach with customers to ensure a timely renewal process
  • Connect with customers on multi-year contracts to ensure continued engagement and customer value realization
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
  • Coordinate opportunities with distributors and resellers
  • Participate in service customer calls and guide our customers through the quoting, contracting, and cancelation process
  • Act as a renewals ambassador and engage, as required, with the supporting functional teams to resolve issues raised by customers related to their service to ensure accountability across teams
  • Manage all activities through Salesforce
  • Limited travel for department and company in-person meetings
  • Other tasks and responsibilities as assigned

What You'll Need

  • Bachelor's degree in a technical or business discipline*
  • 3+ years of renewal experience
  • Proven ability to meet and exceed customer success and retention goals
  • Ability to resolve customer concerns and issues, and communicate advanced concepts
  • Proven success in building and maintaining successful relationships with existing customers and channel partners
  • Familiar with and fluent using Microsoft Office and Customer Relationship Management (CRM)
  • Must be highly disciplined, organized, detail oriented, and able to self-manage
  • Excellent interpersonal and communication skills
  • Problem solving, time management and decision-making skills
  • Must be authorized to work in the United States

It's a Plus if You Have:

  • Technical selling experience for IT software or hardware
  • Experience in State and Local Government procurement and contract management
  • 3+ years of Salesforce experience
  • Experience working in an agile business environment

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

 

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.

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