The Principal Business Analyst is a key business partner to the organization, providing strategic support and enabling value-added, data-driven analysis to support timely business decisions. Develop a consistent way to articulate business value and translate business needs by recommending the tools, processes, data, and resources needed to effectively support the Cybersecurity Services Program Office strategies. This individual will provide overall analyst support and work collaboratively across the organization to develop business cases, requirements, dashboards, metrics, and KPIs to help manage the business.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

• Base salary is determined on a number of factors including, but not limited to, education, experience and skills
• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program

• Working with the product management team, collaborate with relevant stakeholders, subject matter experts, users, and leaders to elicit and document business requirements and support accurate translation of those requirements into effective Services solutions
• Create a bridge from business requirements and user stories to technical requirements for developers and provide suggestions during the development stage that will meet customer business needs
• Evaluate new relevant product and service developments and evolving business requirements and recommend appropriate alternatives and/or enhancements to current offerings by analyzing business processes, systems and industry standards and best practices
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions
• Perform trend analysis and actively evaluate program and service performance to identify potential risk and opportunity areas by offering, member category, sub-category and refine data opportunities as needed
• Understand the user community, data sources and integrations, system interfaces, and cross-departmental usage of desired functionality
• Understand the data flow, integrations, and cross-departmental usage and impact of changes for assigned services
• Build and maintain process flow documenting current state and future state for new program launches, as well as maintaining accurate and up to date processes as programs evolve and achieve operational excellence
• Work with the internal readiness and training organization to ensure new functionalities are clearly documented and reflected accurately in training
• Create comprehensive test plans with measurable testing criteria 
• Other tasks and responsibilities as assigned

• Bachelor’s degree in Technology or related field*
• 10+ years as a Business Analyst or equivalent role, interacting with non-technical stakeholders to elicit, document, and confirm the accuracy of business requirements
• 5+ years successfully leading and facilitating requirements gathering sessions with a diverse set of technical and non-technical project participants
• 5+ years of strong working knowledge with data analysis and performance metrics using business management software (e.g., CRM)
• 5+ years working as a member of an Agile team using Scrum and/or Kanban based approaches   
• 5+ years working with business stakeholders to design new business processes and workflows
• Ability to effectively communicate business processes through the use of written user stories, context diagrams, and swim lane workflows

• Strong problem solving, analytical, and communication skills

• Experience designing comprehensive test plans with measurable testing criteria
• Experience in Cybersecurity
• Must be authorized to work in the United States

It's a plus if you have:

• Advanced degree in Business, Computer Science, or related field
• International Institute of Business Analysis – Agile Analysis Certification (or similar)
• 5+ years working with Jira and Confluence work management and collaboration tools
• 5+ years supporting Product Management
• Smartsheet experience
• Strong presentation capabilities
• Experience and expertise in AI/Machine Learning, Cloud Monitoring, Security and Information Event Management (SIEM)/Security Orchestration, Automation, and Response (SOAR), or Log Collection Platforms

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.