The Manager of Business Operations will serve in a leadership role within the OSS management team and will be responsible for business process improvement across the entire department. The Manager will identify opportunities for automation and increased efficiencies, develop and publish key measurements and metrics, develop written operating procedures and policies, coordinate with internal and external stakeholders, and analyze data and provide visualizations of that data for decision makers

Operations and Security Services (OSS) is a business unit within CIS responsible for the management and operation of the Multi-State Information Sharing and Analysis Center (MS-ISAC) and the Election Infrastructure Information Sharing and Analysis Center (EI-ISAC) in cooperation with the Cybersecurity and Infrastructure Security Agency (CISA).

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

• Base salary is determined on a number of factors including, but not limited to, education, experience and skills
• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program

• Provide leadership, vision, and direction for staff within division
• Develop and maintain measures, metrics, and key performance indicators across the department
• Develop and implement an OSS internal communications plan to best use meetings, electronic newsletters, podcasts, and other means to best share information and drive effective collaboration
• Identify, develop, publish, and maintain department policies, guidance, and standing procedures
• Survey, recommend, and implement business process improvements across the department
• Represent the OSS Executive Vice President (EVP) and Senior Vice President (SVP) in internal and external business meetings
• Assist OSS division heads in identifying, developing, and implementing division level measures, metrics, key performance indicators, policies, guidance, and standing procedures
• Collaborate with other CIS departments in support of joint goals and objectives
• Coordinate procurement processes, material and resource allocation, and capacity planning
• Assist data and analytics team with creation and maintenance of business intelligence dashboards, providing visualization of key metrics and measures across the department for executive-level consumption and decision making
• Other tasks and responsibilities as assigned

• Bachelor’s degree in Business, Management, Data Analytics, Finance, or a related field*
• 4+ years’ experience in business, finance, or similar support operations
• 1+ year experience leading, supervising, coaching, and providing strategic direction to teams and/or individuals
• Experience and expertise with business operations including:
  • Financial and budget management
  • Data analysis and visualization
  • Developing metrics, key performance indicators, key risk indicators, and other measures
  • Developing written policies, procedures, and work instructions
• Excellent client-facing and internal communication skills
• Strong business acumen and ability to understand and drive mission objectives
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong presentation capabilities with the ability to brief senior executives
• The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions**

It's a Plus if You Have:

• Experience with advanced functionality in Microsoft Excel and Microsoft PowerBI
• MBA or similar advanced degree in a related business field
• Experience working with federal, state, and local government
• Experience with grant, contract, and cooperative agreement management

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

**Factors that may cause a negative Fitness Review decision include:

• Criminal Conduct
• Dishonest Conduct
• Employment Misconduct
• Alcohol Abuse
• Drug Use (illegal drug use or use of a legal drug in a manner that deviates from approved medical direction) Additionally, illegal drug use includes the use of drugs that are illegal for federal purposes despite being legal in select states and countries, such as marijuana.
• False Statements
• Financial Issues
• Have not resided in the US for three (3) of the past five (5) years

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.