The Sales Operations (Ops) Lead will provide guidance and oversight to the Sales Ops Team to ensure accurate and timely transaction processing for our customers/members.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

• Base salary is determined on a number of factors including, but not limited to, education, experience and skills
• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program

• Provide guidance, integrate and share information, and provide training to the Sales Operations team members in a leader and mentor capacity
• Develop and maintain measures, metrics, and key performance indicators across the team
• Directly engage with and serve as the primary point of contact for a group of customers
• Serve as liaison between members and other divisions such as Finance, Legal, Purchasing, Risk Management, and CIS Legal Counsel for membership agreements, purchase orders, vendor forms, and open accounts receivable
• Administer collections processes for escalated accounts, working with internal stakeholders through execution
• Provide immediate direction and support for challenging and escalated accounts
• Work with the team and leadership to recommend ways to gain efficiencies and improve workflows
• Other tasks and responsibilities as assigned

• Bachelor's degree in a technical or business discipline*
• 3+ years of sales operations or relevant experience
• 1+ years demonstrated experience collaborating with and successfully training other colleagues
• Demonstrated knowledge of billing and contract procedures
• Ability to resolve client concerns and issues
• Proven ability to problem-solve to overcome obstacles and achieve results
• Proven success in building and maintaining successful relationships with existing customers
• Familiar with and fluent using a Customer Relationship Management system (CRM), preferably Salesforce
• Excellent written and oral communication skills
• Strong attention to detail, ability to multi-task, prioritize and manage time effectively
• Must be authorized to work in the United States

It's a Plus if You Have:

• 1+ year experience supervising, coaching, and providing day-to-day direction to teams and/or individuals
• Experience using and administering DocuSign CLM & eSignature
• Experience in contract management

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.