The Senior Salesforce Administrator is responsible for providing solutions to solve complex technical and business challenges in a Salesforce environment. This person also provides Salesforce administration support, and development of a highly complex and customized Salesforce environment and integrated applications.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

• Base salary is determined on a number of factors including, but not limited to, education, experience and skills
• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program

• Develop, test, document, and deploy high quality business and technical solutions on Salesforce using Agile processes, principles, and techniques
• Administer stated objectives, goals, and performance standards for Salesforce Administrators in assigned team and assist in ensuring that goals are met or exceeded
• Triage support and development tickets, ensuring they are properly document
• Maintain, enhance, and create workflows, process builder flows, visual flows, and other functions and configurations within the Salesforce environment
• Provide metrics, data analytics, and data visualizations to inform critical business decisions
• Support Salesforce, Kugamon, Qualtrics, and DocuSign applications
• Help build and support custom applications and 3rd party integrations with Salesforce
• Provide training on best practices and the use of applications and integrations to internal teams
• Create and maintain all aspects of customer relationship management (CRM) reporting and dashboards
• Other tasks and responsibilities as assigned

• Bachelor’s Degree in Information Technology or related field*
• 5+ years’ experience providing administration services in a complex Salesforce environment
• Prior experience with implementing and managing DocuSign CLM, Qualtrics, Tableau, and Kugamon
• Strong communication, problem solving, collaboration, and analytical skills
• Experience with implementing custom Salesforce Objects
• Experience with multiple integrations, API connections
• Must be authorized to work in the United States

It's a Plus if You Have:

• Experience in a technology company
• Expert level proficiency with Salesforce administration, engineering, workflow building and reporting, including Salesforce Object Query Language (SOQL), triggers, process builder, validation rules, permissions, and dashboards
• Experience configuring complex Configure, Price, Quote (CPQ) applications for multiple product lines and business areas
• Able to manipulate large data sets (ETL) using Data Loader
• Experience with Agile methodologies
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.