The Senior Manager of Customer Experience is part of the Operations and Security Services department, which resides on the Customer Experience team and reports to the Director of Central Support and Member Experience. The Senior Manager of Customer Experience is a key leadership role, responsible for partnering with business units across CIS to shape and execute initiatives to provide a best-in-class customer experience for the CIS community. This is a hands-on role with the goal of ensuring customer centric thinking and best practices are applied throughout the organization. The Senior Manager of Customer Experience will collaborate with internal stakeholders, experience management (Qualtrics) technical resources, and customer experience vendors to deliver a meaningful and positive impact for our members across all touchpoints.
The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry-leading best practices for securing IT systems and data. CIS is also a trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial (SLTT) government entities and election offices.
CIS has an award-winning reputation for investing in its people (click here to learn more), as well as continuous learning and development. We offer our employees diverse opportunities to expand their impact personally and professionally, in their local communities, and among one another. Core Leadership Principles drive our employees at every level of the organization, empowering them to be leaders in everything they do.
It's a Plus if You Have:
*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.
At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.
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